FAQ · 常见问题
Frequently asked questions
How does an engagement start?
It starts with a consultation. We learn about your company and goals, and then send a proposal that sets out the scope. Most manufacturers begin with Market Validation or a focused pilot.
Do you guarantee sales?
No. We do not guarantee sales or certification outcomes. We commit to structured work, honest feedback and regular updates as the project moves forward.
Who handles certification and compliance?
Requirements depend on the product. We help you identify what to review, and certification and legal services are provided by qualified partners.
How will we know what you're doing?
We keep you informed with regular updates as the project moves forward.
What languages do you work in?
English and Chinese. Your team can work with us in Chinese while we work with Canadian buyers in English.
Where are you located, and can you handle logistics locally?
We're based in Brantford, Ontario, with our own warehouse there and partner facilities in Toronto and other cities, and we serve Ontario and Quebec, from the GTA to Ottawa and Montreal. Through Local Operations we can coordinate warehousing, logistics, samples and after-sales support.